Customer Complaints Surge As Passengers Resist Airline Mergers And Ultra Low Cost Carriers

Customer Complaints Surge As Passengers Resist Airline Mergers And Ultra Low Cost Carriers

Among the annual air travel data released last week by the U.S. Department of Transportation, the biggest outliers involved consumer complaints. Year over year, the number of complaints per 100,000 enplanements on American Airlines rose from 1.93 to 3.36 — a jump of 74% — while Frontier spiked from 3.92 to 7.86 — up 101%, according to DOT’s Air Travel Consumer Report. Spirit Airlines, which was not measured in 2014, posted an impressive 11.73 complaints per 100,000 enplanements.

Malaysia Airlines website hacked by group claiming to support ISIS

HONG KONG –  The website of Malaysia Airlines was hacked Monday by a group that proclaimed support for the militant Islamic State group and also vowed to release data stolen from the site.

The airline's site was down for at least seven hours, replaced by a message from the hacker group, before the company brought it back online by mid-afternoon in Malaysia.

Flybe shares fall as London routes face competition

SHARES in Flybe have dropped by more than 20 per cent after the regional airline posted a fall in third quarter passenger revenue.

The Exeter-based company now expects to come in a "break even" level for the full year, before tax and one-off charges.

Flybe saw passenger revenue fall by 3.8 per cent to £126.8 million in light of new competition on some London routes. This has come since it launched six new routes to and from London City in October.

VTB Bank files bankruptcy claim against Russian carrier VIM Avia

Russia’s VTB Bank has filed a bankruptcy motion against VIM Avia, TASS news agency reported quoting court documents.

Reasons for the claim were not disclosed, but VIM Avia said in a statement that it recognized its debt to the bank, adding it will not impact carrier operations.

VIM Avia said plans were being made to settle the dispute in the near future.